The part is gone. The geometry doesn't have to be.

No job starts until the written quote identifies the part, tier, price, included file types, fit-critical features, tolerance exceptions, shipping plan, and delivery target. Standard turnaround is 5–10 business days from receipt and inspection. Rush service is +50% when confirmed in writing. Delays caused by missing information, changed scope, part condition, or approval time move the delivery target.

On-site work is currently available weekends only (Saturday–Sunday) and is booked by appointment only. It is priced by the capture day — the customer chooses how many days the engagement includes — with the day count, day rate, travel, lodging, and per diem all confirmed in writing before travel. The customer provides safe access to the items, adequate working clearance, power for the processing workstation, and prepared items; we may postpone or re-scope if conditions are unsafe or differ materially from the written scope. Scan processing and CAD rebuild happen after the visit, with the delivery target stated in writing. The accuracy, review and remedy, ownership and license, file-watermarking, and safety-critical terms apply to on-site work the same as mail-in.

After written approval, we provide a prepaid tracked inbound shipping label; its cost is added to the quoted price (+ shipping). The customer declares the part's full value when ordering so the label carries proper declared value and insurance, and handles safe packing. Free tracked return shipping is included in the service price and goes to the original order address unless an alternative is approved in writing. There is no maximum declared value, but the customer must declare the part's full value and insure the inbound shipment accordingly. Transit risk and carrier claims remain with the shipping party. We document visible condition on arrival and use reasonable care while the part is in our possession. We are not responsible for pre-existing damage, corrosion, contamination, brittleness, hidden defects, or failure caused by normal handling of a compromised part. If loss or damage is caused solely by us in our possession, liability is limited to the lower of documented fair replacement value or the declared value we accepted in writing. No lost profit, downtime, fabrication cost, consequential damage, or sentimental value.

The ±0.05 mm promise applies to accessible, agreed features measured against accepted scan data — not hidden geometry, unknown design intent, or fit on an unmeasured assembly. Review files within 14 calendar days. If an agreed feature misses tolerance, the first remedy is CAD correction; if correction is not practical, the maximum refund is the service fee paid. Manufacturing, tooling, installation, and third-party costs are not covered.

The physical original stays yours. You confirm that you own it or have authority to have it scanned and reproduced, and that the job does not violate another party's rights. For a normal paid job, the delivered files carry a perpetual, single-buyer, non-transferable license. You may use, modify, and manufacture from them for your own personal, internal, or commercial work. You may not resell, share, sublicense, publish, upload, or distribute the digital files unless the quote grants that right. We retain authorship of our CAD work, raw scan data, setup data, process files, and reusable know-how. We will not publish, sell, or share your customer-specific delivered model without written permission, except to provide the service or comply with law. This manufacturing permission does not apply to accepted safety-critical work; the safety-critical terms below control. Every delivered STEP and STL includes the buyer name and order ID in file metadata plus a tiny unique geometry fingerprint in a non-critical area. The geometry mark is designed to remain identifiable through ordinary file conversion. It stays clear of agreed fit and inspection features and does not change the ±0.05 mm promise. If a file appears in an unauthorized resale or library, the marks let us identify the licensed buyer. Free-scan trade jobs use the separate rights stated in their written trade agreement.

Safety-critical parts are reviewed case by case. This includes brakes, steering, suspension, restraints, pressure vessels, load-bearing structural parts, and anything whose failure could reasonably cause injury, death, or major property damage. Before approval, the customer must state the intended end use in writing and sign an assumption-of-risk and indemnification agreement. For any accepted safety-critical job, the customer assumes all risks of manufacture, installation, and end use and agrees, to the extent permitted by law, to indemnify and hold us harmless from related claims, losses, damages, and costs. Delivered files are marked and licensed as "dimensional reference only — not validated manufacturing data." No manufacturing license is granted for safety-critical applications. The CAD recreates measurable geometry only; it is not engineering validation, material certification, stress analysis, fitment approval, roadworthiness, legal compliance, production validation, or approval to manufacture or install the part. We may refuse or stop work that is unsafe, unlawful, misrepresented, outside capability, or materially different from the approved scope. If declined after receipt and before scanning, we return the part using tracked shipping at our expense. Work already completed may be deducted from a refund when scope or condition was misrepresented.